This Shipping Policy outlines our delivery procedures, timeframes, and costs for Clario products and services.
Shipping Areas
We currently ship to:
- All major cities in Canada and United States
- Commercial and residential addresses
- International shipping available upon request
Processing Time
Standard Products:
- PDLC Films: 3-5 business days
- Standard Smart Glass: 7-10 business days
- Window Treatments: 5-7 business days
Custom Orders:
- Custom Smart Glass: 2-4 weeks
- Large Format Glass: 3-6 weeks
- Specialty Configurations: 4-8 weeks
Shipping Methods
Standard Delivery
5-7 business days via ground shipping. Suitable for most products under 50 lbs.
Express Delivery
2-3 business days via expedited shipping. Available for urgent orders.
Shipping Costs
Free Shipping:
Orders over $500 qualify for free standard shipping within Canada and continental US.
Standard Rates:
- Small items (under 25 lbs): $25-45
- Medium items (25-100 lbs): $75-125
- Large glass panels: Calculated based on size and weight
Special Handling
Glass products require special handling:
- Professional packaging with protective materials
- Fragile item labeling and handling instructions
- Insurance coverage included for all glass shipments
- White glove delivery available for large installations
Installation Services
Professional installation is available in major metropolitan areas. Installation scheduling occurs after product delivery and includes:
- Site assessment and preparation
- Professional installation by certified technicians
- System testing and customer training
- Warranty activation and documentation
Contact for Shipping
For shipping questions or to arrange special delivery:
Email: shipping@clario.com
Phone: (555) 123-4567
Hours: Monday-Friday, 8AM-6PM