At Clario, we stand behind the quality of our products. This policy outlines our return and refund procedures to ensure your satisfaction.
Return Eligibility
Standard Products:
- 30-day return window from delivery date
- Products must be unused and in original packaging
- All accessories and documentation included
- Return authorization required before shipping
Custom Products:
- Returns accepted only for manufacturing defects
- Must be reported within 7 days of delivery
- Photo documentation required
- Replacement or repair at our discretion
Non-Returnable Items
The following items cannot be returned:
- Custom-cut glass panels
- Installed products (unless defective)
- Products damaged by customer misuse
- Items returned without authorization
- Products modified or altered by customer
Return Process
Contact Us
Email or call to request return authorization
Get RMA
Receive return merchandise authorization number
Ship Back
Package securely and ship with RMA number
Get Refund
Receive refund within 5-7 business days
Refund Methods
Refunds will be processed using the original payment method:
- Credit card refunds: 3-5 business days
- Bank transfers: 5-7 business days
- Check payments: 7-10 business days
Return Shipping
Customer Responsibility:
Customers are responsible for return shipping costs unless the return is due to our error or product defect.
Our Responsibility:
We cover return shipping for defective products, wrong items shipped, or our shipping errors.
Warranty Claims
Products under warranty may be eligible for repair or replacement instead of refund. Warranty terms vary by product and are outlined in your purchase documentation.
Contact for Returns
To initiate a return or ask questions:
Email: returns@clario.com
Phone: (555) 123-4567
Hours: Monday-Friday, 8AM-6PM